June 2024 - Present

Overseeing the strategic growth and operational leadership of three companies, with a focus on long-term, sustainable expansion. Driving the execution of a comprehensive growth roadmap while embedding a customer-first culture across all business units.
Leading the adoption of advanced AI technologies—including large language models (LLMs), Retrieval-Augmented Generation (RAG), Archon, BMAD and open-source AI frameworks—to unlock internal efficiencies and accelerate client business outcomes.
Building a proactive account management team to elevate client engagement and retention. Designing and implementing a unified sales strategy to drive revenue growth and market expansion. Spearheading the automation of technical support and service desk operations, resulting in an 80% reduction in first response times and a 75% decrease in client complaints.

Key achievements include:
• Introduced AI-driven solutions to streamline workflows, enhance decision-making, and deliver measurable client value
• Achieved 40% organizational team growth to support expanded operations and strategic initiatives
• Automated support systems to reduce first response times by 80%, significantly improving customer experience
• Reduced client complaints by 75% through operational improvements and cultural transformation
• Developed and executed a sales strategy aligned with business objectives and market trends
• Fostered a high-performance culture rooted in innovation, accountability, and customer excellence