June 2024 - Present
Chief Operating Officer
- Formulating and executing company Vision, Mission & Values
- Creating structured roadmap to ensure delivery on company vision
- Long range strategic planning, coupled with effective and results driven tactical execution
- Mentoring leadership team
- Assisting in M&A planning
- Bringing a data based approach to decision making
- Elevating planning
- Strengthening SOP's in technical support, and project management departments
- Breaking down silos through effective communication
- Creating a mentality of ownership among the team
- Putting feedback loops in to day to day operations, to improve customer experience
- Accelerating outcomes through decentralized command
- Building a winning culture
- Creation of a client success department in line with a customer centric outlook
