December 2021 - May 2024

- Provided support and counsel to two different CEO's during my tenure.

- Ensured the effective operation of all departments in the organization.

- Weekly reporting to the board of directors.

-  Responsibility for the strategic planning of all operational, aspects of this marketplace business including sales (B2C & B2B), customer success, support contact center, HR, quality, and field teams throughout North America. 

-Creation, planning, and execution of a direct budget of more than 50 million dollars annually, both fixed and variable.

- Headed up B2B & Partner sales, overseeing the creation and execution of a competitive pricing card system.

- Grew partner revenue in business by 23%.

- Created a power-seller program.

- Implemented streamlined operations in contact center processes to reduce operational costs while delivering sustained improvement in output.

- Planned and oversaw headcount reductions to be in line with improved tech efficiencies.

- Insertion of chat functions in to contact center, to allow scale

- Growth of NPS from -10 to 65

- Part of the executive team that secured a series B funding round of $20 million.

- Created a company-wide culture based on integrity, respect, and ownership.

- Successfully navigated the company sale (May 2024)

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Testimonial

Russ Patterson, CEO - MaxSold

I could not have led MaxSold without Rich at my side - nor would I have ever wanted to. What an incredible leader! Rich is a true character guy with an unmatchable superhuman work ethic. Unflappably heroic, Rich is boundlessly enthusiastic in the face of adversity. An inspirational leader to his team, a positive and helpful influence on his colleagues, and just a massive workhorse, right-hand man, sounding board, speaker of truths and wizened adviser for me as CEO.

Rich directly ran both operations and sales at MaxSold, spearheading multiple teams, with hundreds of people rolling up to him. He is fearless in taking on whatever needs to be done, incredibly fast, precise consultative and organized in pulling a plan together, and a guy with a great big heart and a strong sense of ethics.

I would leap at a chance to work with Rich again. You don't come across leaders like this very often